Hello, I want to implement premoderation of all replies sent to customer. As far as I understand it is not a standard feature.
So my idea is the following, create 2 Groups - Moderators and SupportTeam.
When a ticket is created by the customer, it gets the Group of Moderators. At this point I need to create automatically a copy of the ticket with Group = SupportTeam and Requester = null, dummy or the Agent from Moderators team. When the ticket is resolved by SupportTeam, one of the Moderators reviews and copy-pastes the results to the initial ticket and the results go to the customer.
My question is - is there an easier way? If not, then how to automate the creation of the ticket for SupportTeam? Dispatch'r Actions doesn't have a "create new ticket" option.