Transferring Calls - Ability to speak the receiver before transferring the call : Freshdesk

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Implemented

Transferring Calls - Ability to speak the receiver before transferring the call

Mike Hanson

started a topic about 4 years ago

When transferring a call, it would be useful if you could speak to the person who the call is being transferred to, prior to the transfer itself. This feature could be applied to both agent / external transfers and the caller would be put on hold during this process.

I had a look around the forum in regards to this enhancement but have not found anything on the subject yet.

Chris Dyson

said almost 4 years ago

This would be a huge help providing better customer service.

Aravind S

Admin

said over 1 year ago

Hello,

Warm Transfer option will be made available soon in our new telephony solution - Freshcaller. Stay tuned for more updates!

Cheers!

Robin Bennett

said 12 months ago

Can you please update as to when this feature is expected to be released?

We are users of Freshdesk, Freshchat and Freshcaller.

Unfortunately, I have been waiting for another feature to be released for Freshdesk and it has been pending for years.

Craig

said 11 months ago

Our workflow seldom calls for transferring of any kind, but the warm transfer is a critical component in CSAT. Strange that it doesn't exist already...

Aravind S

Admin

said 11 months ago

@Robin @Craig, Warm Transfer is now available in Freshcaller and works in the widget inside Freshdesk too :)

Cheers!