In Progress
Transferring Calls - Ability to speak the receiver before transferring the call
This would be a huge help providing better customer service.
Aravind S
said
8 months ago
Hello,
Warm Transfer option will be made available soon in our new telephony solution - Freshcaller. Stay tuned for more updates!
Cheers!
Can you please update as to when this feature is expected to be released?
We are users of Freshdesk, Freshchat and Freshcaller.
Unfortunately, I have been waiting for another feature to be released for Freshdesk and it has been pending for years.
Mike Hanson
When transferring a call, it would be useful if you could speak to the person who the call is being transferred to, prior to the transfer itself. This feature could be applied to both agent / external transfers and the caller would be put on hold during this process.
I had a look around the forum in regards to this enhancement but have not found anything on the subject yet.
6 people like this idea