Transferring Calls - Ability to speak the receiver before transferring the call : Freshdesk

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Implemented

Transferring Calls - Ability to speak the receiver before transferring the call

Mike Hanson

started a topic over 3 years ago

When transferring a call, it would be useful if you could speak to the person who the call is being transferred to, prior to the transfer itself. This feature could be applied to both agent / external transfers and the caller would be put on hold during this process.

I had a look around the forum in regards to this enhancement but have not found anything on the subject yet.

Chris Dyson

said over 3 years ago

This would be a huge help providing better customer service.

Aravind S

Admin

said about 1 year ago

Hello,

Warm Transfer option will be made available soon in our new telephony solution - Freshcaller. Stay tuned for more updates!

Cheers!

Robin Bennett

said 7 months ago

Can you please update as to when this feature is expected to be released?

We are users of Freshdesk, Freshchat and Freshcaller.

Unfortunately, I have been waiting for another feature to be released for Freshdesk and it has been pending for years.

Craig

said 6 months ago

Our workflow seldom calls for transferring of any kind, but the warm transfer is a critical component in CSAT. Strange that it doesn't exist already...

Aravind S

Admin

said 6 months ago

@Robin @Craig, Warm Transfer is now available in Freshcaller and works in the widget inside Freshdesk too :)

Cheers!