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Will be great if we can send files to customer by chat or receive files from customers by chat. This will speedup our support.
Hey guys - thanks for the suggestion, I can see this would be a great feature to have. Will keep it in mind for our next set of updates, and keep you posted.
Thanks a lot Smrithi.
File transfer and a lot more powerful features available in our new messaging software - Freshchat. You can refer to the features available here.
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