Any plan to implement NPS support? Just give me the availability to get to a 0-10 scale and I will calculate it myself. This should be an easy change that won’t effect what anyone else is currently doing.
4 months ago
We echo the need for this contact centre benchmark metric.
3 months ago
Is there any movement on this? I would have to believe that this is an easy change, just allowing a survey to go from 0-10 verses 1-3, 1-5 or 1-7. With the popularity of NPS these days, I am surprised.
Davina P. Watson
2 months ago
Thoroughly concur on this! NPS is exceptionally requested by numerous clients. In addition: what about creation the Csat's multi language skilled? Today it's a significant agony to make a working arrangement with the Csats on the off chance that you uphold clients with various dialects. The inquiry and the alternatives to answer should be conceivable to limit in various dialects.