No actual search - you can only link by ID or create a new Jira. This will cause a rash of duplicates in Jira over time.
No ability to customize what fields are available
No ability to link to multiple issues (from either side)
*automatic* 2-way updates = useless noise in both systems
It was so bad, I'm now looking at Desk.com and Jira Service desk as alternatives. This is critical functionality for us. The Desk.com plugin is quite elegant by comparison, and while I haven't looked at Jira Service yet, I tend to believe it might be decent...
@Aravind, I tried running both old and new JIRA integration apps concurrently, but it may have caused a conflict. One of the new features in the new JIRA Plus app is being able to define multiple JIRA accounts in your Freshdesk. This would be a very useful feature for us, because we have different project teams on separate JIRA accounts. But so far, I have not been able to define more than 1 single JIRA account. I have a ticket open with Freshdesk support, but they haven't been able to resolve this issue for the past 2 weeks.
I thought maybe running both JIRA apps may be causing the issue. So I first manually moved all our old JIRA links to the new JIRA Plus app. Then I uninstalled the old JIRA app. I logged out, then logged back in. I'm still unable to add additional JIRA accounts to our Freshdesk. Then Freshdesk support suggested I uninstall the new JIRA Plus app and reinstall. That would remove all our JIRA links!
Because I was desperate to get this feature working, I agreed to try that. Luckily, the new JIRA Plus app automatically adds a tag to the ticket with the JIRA issue ID that it's linked to. But I still had to go back and manually re-establish the links to JIRA for each FD ticket. Needless to say, that was a big pain! I encountered another bug that caused multiple JIRA issue ID tags to be added to every ticket I was updating. The extraneous tags didn't pertain to any of the tickets they were being automatically added to. To top it off, the uninstall/reinstall solution didn't work either.
Has anyone in the community been able to define more than one JIRA account in the new JIRA Plus app?
We were in the process of upgrading from Blossom to Estate plan, but I'm holding off until we know for sure that this JIRA integration works as expected. Right now, I'm very disappointed.
2 months ago
Yes our solution works with multiple JIRA instances.Please install this app
Hi all, is there any chance the public notes that are created whenever for example the JIRA status gets changed, would actually notify the requester and CC? It's actually only a public note, whithout any notification, which our clients would actually want.
about 1 month ago
Hi Veronique Svitková
Your Question regarding Freshdesk JIRA “is
there any chance the public notes that are created whenever for example the
JIRA status gets changed, would actually notify the requester and CC? It's
actually only a public note, without any notification, which our clients would