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Apart from bug fixes and performance improvements to enhance your experience, here is what we have for this release:
For instance: If you create tickets through APIs, you could create the following dispatch’r rule:
If tags contains all of: “payment failure”, “card expired”
Then assign to Finance Team AND
Send notification to Requester about payment failure due to card expiry
Another example: You can track tickets where customer gives a positive rating for survey after giving a negative rating using the below observer rule:
When customer feedback is received and rating is good AND tags contains “negative rating”,
Then add tag “survey updated” AND
Send a notification to supervisor
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