To Include Attachment in Parent Ticket When Creating Child Ticket
started a topic
almost 3 years ago
I would like to check if there is any possibility to include the attachment from Parent ticket when creating a Child ticket.
The original requester send in request with attachment and as an agent, some of other support team need to do some updates based on the information in the attachment before I can close the ticket. I had created a child ticket for another team but I can't include the attachment.
The manual solution is to Edit the child ticket and add the attachment yourself.
11 months ago
The Parent Child ticketing app allows you to create a new child ticket or use an existing ticket template to create a child ticket. You can choose to copy the parent ticket field values onto the child ticket at the time of creation and it also ports over the attachments on the parent ticket.