How do others find Freshdesk chat?
I can see that "Max chats limit per group " is already there.
We would also like to be able to position the chat button wherever we want as currently it is always has to be either bottom right or bottom left. For instance, add it to the header menu.
Hello Ivan,
The Livechat feature in Freshdesk allows you to route chats to specific groups and also set a global value for the maximum number of chats for agents. Also, with a little bit of customisation, you can tweak the position of the chat widget on your website.
In case if you're looking for a specialised chat software, check out Freshchat, a live chat offering from Freshworks.
Cheers!
hi how do i find broadcasting icon
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Ivan Kozitson
Current Freshdesk chat solution is very basic and is suitable for small teams only. We have started to user Freshdesk tickets/solutions/forums but can't switch from LiveZilla due to the following essential functionality missing:
I can provide more useful feature and describe use case scenarios if needed.
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