Product Support Emails cannot use for different products : Freshdesk

Discussions Ideas Email

Start a new topic

Product Support Emails cannot use for different products

casa

started a topic over 4 years ago

seems like an email cannot be shared when setup a new product?

is there a reason cannot re-use an email when setup a new product?

seems like user should have option to do so ...

thanks for the information

Aravind Sundararajan

Admin

said over 2 years ago

Hello,

The unique identifier in order to assign tickets to specific product would be the support email. It has to be an unique value to provide a personalised experience for the users and so sharing an email across products isn't supported.

Cheers!