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Add/Remove/View tags in Mobile App

I require myself and my team to add tags to each ticket for ongoing analytics.  Tags are actually one of my top 5 favorite features of Freshdesk.


I would love to have the option to view and edit those tags in the mobile app, even if I had to click the edit button and have another field on that screen.


Thanks!

1 person likes this idea

Hi Chris,


Support for tags is coming soon in the Android app, and a little later in the iOS app :)


Shankar

Hi Chris, we've added support for tags in version 3.6 of the Android app. 


Coming soon to the iOS app :)

Hi Shankar, We occasionally use tags on tickets and today I was looking to add a tag to a ticket in the iOS app but unfortunately the app doesn't give this option. Is there any update on this addition? 4-5 months ago it seemed to be about to be rolled out... This limitation makes working on the app ineffective. I will now need to handle the ticket and then access the web version and save the tag, which is not very convient.

Sorry about that Adam! We're working on a revamp of the app and tags are planned to be rolled along with that version. 

Thank you for the extremely quick reply here. I await the changes :)

2 years later and we still don't have proper tags in the mobile app... It's a real shame :/ 

Hello,


We're working on the app redesign and the version will be in sync with the MINT interface of Freshdesk. It has a lot more to offer and definitely includes the ability to add tags to ticket. We're planning to get the BETA version ready by end of May,2018. Please drop in a note here if you're interested to subscribe for the BETA!


Cheers!

2 people like this

I'd love to test the BETA of the mobile app, glad to hear about the new development!

Count be in the Beta. I love Betas



@Chris @Keven: Can you please help us with some information about your phones, primarily the OS - Android or iOS? The beta build is ready and we'd like to send it over to you for some feedback :)


Cheers!

Yesss!! I have both iPhone X and Pixel 2 XL

Yes, please. Android =)

Android 6.0.1 Sony E5823.


Cheers.

Thanks for opting in, @Taz. We'll send over the invite soon.


@Keven: Hope you're liking the experience so far!


Cheers!


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