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I require myself and my team to add tags to each ticket for ongoing analytics. Tags are actually one of my top 5 favorite features of Freshdesk.
I would love to have the option to view and edit those tags in the mobile app, even if I had to click the edit button and have another field on that screen.
Yaay!! Glad you're liking it, @Keven. More awesome stuff to come :D
@Aravind, sorry I thought I had responded, but I have an iPhone X but can also load this on an iPad Mini if that would help at all. I'd love to participate in the beta!
How myself and team become part of the beta?
My team and I would like to participate in the beta. we have android and iOs. iOs being the dispatcher who would benefit the most from the functionality.
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