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We have Avaya IPOCC Call Center solution in place and would like to integrate the softphone with FreshDesk. Please advise on how to do this. If this integration does not exist, please take this as feature request.
Our partner CDC tech has built the integration. Can you please give me send your email address to email@example.com? I will connect you to them
My email address is firstname.lastname@example.org. Could you share more details of CDC?
You can find more information about the Avaya integration on our marketplace site here.
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