Export and Import would be great.

Yes, I agree! Having the ability to view, edit and import back into Freshdesk would be a big time saver. We have recently taken over this ticketing system and are working to clean and refine many areas of it. One of my big frustrations is that I must look at each item, one by one, be it canned responses, SLA's, etc.which i find is very inefficient.

I second that!

Being able to Import/Export from cloud software is a must have functionality I believe.

An API is great, but it takes a lot of expertise to pull of automation using API. However with the rise of software like Google Sheets, custom tools can easily be created and powerful automation is possible using Google Sheets providing there is the ability to Import/Export into other applications, such as Freshdesk.

Just give us Import/Export and then we do solve so many other problems ourselves, rather than waiting for Freshdesk to include every possible feature.

Export/Import Canned Responses is a must have for bulk editing. I am surprised why this idea has such a low vote score. 

Export and Import of canned responses is a must have feature. Why such low votes count?

This should be an essential feature required and would greatly simplify managing canned responses for multiple products and agents

YES!!! Very surprised that there is no way to review/edit in bulk. Drilling into every canned response is painful and a complete waste of time for a platform that is supposed to save time.

@freshdesk - Please enable us to edit canned responses quickly on a large scale! 

Clearly folks have been asking for a while, and you do not even a reply to the thread to tell us any information.

If there is another thread with answers - link us to it! You're a customer support platform..... 

....please provide the customer support you say you're great at.

Thank you! 

The canned responses feature is great! But our list of canned responses is growing. This brings these issues:

• For new people onboarding the team it is very difficult to know what is on this list of premade answers. 
• We need to update or remove certain content after a while, but this is very challenging I cannot find a canned response (and currently the search only searches in the titles), I may want to add a new one, causing duplicates, or our support agents might want to find out for themselves, redoing the work.

Having a way we can easily export or extract all the content easily, would help to manage the canned responses in a more professional way?

I noticed the API (v2) does not allow for extraction of this data too.

I see also this related request: https://support.freshdesk.com/support/discussions/topics/318975

I would also like to see this functionality available.

At the moment we cannot import/export or perform bulk actions on canned responses.

Any though to see this available soon?

Yes, please add import/export function.

Please add this feature. Currently need a way to easily review and update canned responses when we have hundreds of them. 

Thanks.

Hello Aravind!

Do you have any updates about this?

Thanks!