The ringtone for VoIP service is very European. However, we are a company based in the U.S., and we would like that to be apparent throughout the customer experience.
We are afraid that customers who dislike outsourced call center will believe they are being rerouted out of the country, when in fact, our support is based in the U.S. We hope they don't hang up before they get to speak to us.
Freshdesk's telephony system has undergone a makeover - the modern and intuitive Freshcaller has been integrated into Freshdesk to provide you the ultimate experience with cloud telephony. Freshcaller allows you to customise every touchpoint of the call flow and you can upload custom tones as wait tones/intro music for the customers.
Read this article to know more about the Freshdesk-Freshcaller integration.