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At present there is no way to Create a report for a particular SLA category. This renders SLA reporting pretty much useless. Can this option be added.
Hi, I wonder if it's still like this? We have introduced categories for our tickets and now want to run reports with it. Is there really no way to do this?
@Matthias: If you're looking for a way to report on the SLA compliance based on individual SLA policies, I'm afraid it is not possible at the moment.
If the category that you're referring to is a ticket field (preferably a dropdown field), you'd be able to use the Helpdesk in Depth report to gauge the metrics.
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