It would be great to know if a customer has received and opened an email sent to know if they just didn't respond or if we should follow up when it hasn't been read. You have this feature in your new FreshSales so it would be awesome to have it in Freshdesk too.
Yes, this would put FreshDesk ahead of tgeir competitors. There are so many addobs and i tegrations for tracking emails in popular email cluents like Gmail and Outlook. Also MailChimp. Would love such native or third-party capability in FresDesk.
This is usually done via pixel tracking. The ticket could show timestamps of each time the customer (ticket recipient) opens/views a ticket sent by email or portal and the same for each time they click any links in the email.
1 person likes this
10 months ago
love it! lets do this please, it is an easy one to do also as its possible with HTML emails. Love the time stamps idea also!!
7 months ago
true, please do that
6 months ago
Any updates on getting this feature?
5 months ago
This would be an extremely helpful feature and quite basic in modern systems. Can we have an update on this?
3 months ago
A must have feature in my opinion. And if it is already available in freshsales, than it is easy to put it in freshdesk too.