It would be great to know if a customer has received and opened an email sent to know if they just didn't respond or if we should follow up when it hasn't been read. You have this feature in your new FreshSales so it would be awesome to have it in Freshdesk too.
That's great Craig! Would love to hear more details on how you set this up.
2 months ago
Tracking would be important for us.
about 1 month ago
We would love for you guys to try out our Freshdesk Read Receipt service. We would love your feedback. If you have any questions, just click on the Contact link at the bottom of any page on our website.