While researching tickets for clients, we attach things relevant to notes in the service tickets. We would love the ability to click a button that says attach previous attachments and give a check box for the ones we want to include.
We do screen dumps/sniptool, they may be several across a service ticket were done at different times. those we might want to attach.
If another tech to talking to another through Private notes, and attaches something we may want to attach it.
If the original email had attachments, we may want to include those in the reply.
If you look at the attached picture, A customer sent in a service ticket. Later in day I tested her issue and took screen dumps of each stage to show user that everything worked fine. To add these to the Reply, I have to SAVE them then re-attach them. This is counter productive.
You'd now be able to include attachments available on the ticket to the current reply/note window in a single click. All you've to do is to find the right attachment and then click on Attach to response button.