Unnecessary notification email
Aravind Sundararajan
said
over 3 years ago
Hello Yves,
By default, the email notification doesn't get triggered if the activity of assigning tickets is done by the agent manually to his/her profile. Can you please help us with some more information on how the emails are triggered for ticket assignment? Do you use the default email notifications under Admin -> Email notifications or this happens via the observer rule?
Cheers!
Yves LORIMIER
Each time a ticket is assigned to me by someone else, I receive an email, this is excellent.
My demand is: is it possible to not receive an email each time I assign a ticket to myself?