for our company it is absolutely necessary to send outbound emails to multiple recipients and distribution lists (with multiple recipients inside)
we send training documents to our callcenter agents and need a reply from them to make sure they read and understood these documents. But we only need one ticket for all of them. we normally don't need to reply on answers.
Kay Lottenburger
Hi,
for our company it is absolutely necessary to send outbound emails to multiple recipients and distribution lists (with multiple recipients inside)
we send training documents to our callcenter agents and need a reply from them to make sure they read and understood these documents. But we only need one ticket for all of them. we normally don't need to reply on answers.
Is this feature planned?
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