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i'm tryin to access my account for
but it says that my account is blocked.
And it seems that my colleagues' accounts are blocked as well.
Could you help me?
I'm checking this with the ops team here and will update you at the earliest possible. Regret the inconvenience caused.
Can you please check the user's email address that was used to create the account? It looks like it has an invalid domain name due to which the account is under investigation.
Oh shoot, now we see the problem.
it seems that the email address we had signed up with had been deleted by accident.
I'm sure that is why we are blocked?
Is there also a problem with our domain name?
Will it be possible to change the master email to admin agent's email@example.com is the main admin of our account.
I could see that the account got re-activated. Please check if you're able to login to the account now.
account is still blocked
none of the accounts for it can log in
please help, thank you.
Apologies,전성주 . You should be able to access the helpdesk now.
@Yakanak @Joseph I can see that our support team has resolved this issue for you. Please feel free to write to firstname.lastname@example.org anytime for assistance.
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