I understand Poloniex is separate, but freshdesk runs the support. To that extent I have received no reply or update for days and a substantive withdrawal from Polo says complete but doesn’t exist, this is very disappointing. Any further info or help to resolve this would be greatly appreciated. Polo support is virtually non-existent. Ticket 618911
I'm sorry to say that you've mistaken Freshdesk as the support for Poloniex. It's definitely not the case earlier and also moving forward. Poloniex uses our software for their customer support but we're noway related to their business/operations. Hope you can understand.