Mint BOT should not create a ticket with no fields filled out = more work
started a topic
over 1 year ago
If it doesn't know an answer it is creating a ticket, this is not good as the ticket doesn't contain enough detail, I want to disable this and instead point the user to create a NEW full ticket forcing them to fill out all the fields we have.
Without this feature the Bot is useless to us as it creates more work for the agents not less as they need to have at least 10 fields filled out in our form for us to even help them at all!
Please help and redirect them to fill out a ticket instead!! I really want to use this but currently I can't!
Thanks for trying out the bot, Dmckenna! It hasn't seen the official release yet - still in the pilot phase! We do have plans to provide the forms within the widget for the users to fill in required information but that hasn't made its way for the V1. Appreciate you taking the time to test the bot and help us with the suggestion!
8 months ago
We actually have the 'New support ticket' link on our porta take customers to a page with a few final things we want them to check before getting to the bottom of the page where there is another link to create a ticket.
So we would prefer if the create ticket took them to that page instead of allowing the bot to make a ticket directly. Please make it happen.
2 months ago
how is this not fixed yet! instead of "create ticket" button you should simply link that to the full ticket form! this should be standard.
Even just populate the chat history into the ticket after the fact if needed.