There is currently no way to add a proper redirect from one solution / article to another. As new articles are created to replace old ones, to consolidate several old ones, etc, redirecting the old URL to the new URL of the solution becomes important for usability and SEO.
Please add a method to redirect one solution / article URL to a new solution / article URL.
I dont see that this is currently an option still. Im assuming we will need to depend on things like Varnish or other means? Actually, do ANY suggestions, ever, from customers get implemented? Just curious for the future if suggestions are a waste of time or not. We are all professionals here and most suggestions I have seen would certainly accent Freshdesk. Id love to see a redirect manager added if possible.
5 months ago
Redirects were essential to our knowledge base success when we were using Wordpress. I would like this feature as well, and am surprised it doesn't already exist.
4 months ago
There”s absolutely no 301/302 handling in FreshDesk. @Steve - no they never implement customer requested features - ever. FreshDesk tech support is generally pretty dreadful ... manned by droids. I would avoid the platform entirely and just use ZenDesk. For example
- waiting over two years for two factor auth
- waiting for them to fix iframe in iframe bugs
- SEO is abysmal - your site will never spider properly nor rank
- sitemap.xml constantly gets a 404 in Google Search Console
- CAPTCHA unusable ... turn it on ... no one can sign up ... turn it off ticket system full of spam
Been on the platform for 6 years. Planning to move ...