Canned Forms help agents to get additional information from the users & also makes the user experience better to answer template questions. If you haven't started using Canned Forms yet, please request for enabling the feature in this forum thread.
If you're already using Canned Forms, we'd love to hear your feedback on the feature. Drop us a note in this forum on anything related to canned forms - use cases, suggestions and also some love ;)
In a separate thread you advised that the standard greeting was going to be changed from "Hey" to "Hello <Requester Name>" (and hopefully remove the waving hand emoji at the same time).
When will this be implemented? The Canned Forms feature would be really useful for us, but the current standard greeting makes the page look unprofessional.
2 people like this
about 1 month ago
- Be able to customize the message that is inserted in the reply to the customer
- Show the form in the portal layout, not in the current template
- Customize the welcome message
- Be able to show the form in the requester's language
- Make fields obligatory/non-obligatory
about 1 month ago
Hi Aravind S
I love the canned forms but I'm very dissappointed that we can't use it internally between agents in Freshdesk. We are +70 agents with individual seats in Freshdesk and we really need to use canned forms for additional information for tech- and admin support. Is there any way it could be opened up for agents too?
19 days ago
Any news on changing the "Hey" to "Hello" and getting rid of the waiving hand? I really need Canned Forms, but this looks too unprofessional for us to use.
I'd also love the ability to set the CSS / brand attributes for the forms like we can for the portal.
1 person likes this
13 days ago
Any way a canned form could be added automatically via an automation OR being able to add a canned form using a scenario automation? This would really help out our environment.