Announcements in Freshdesk - Keep your agents alerted on downtimes/critical updates!
started a topic
9 months ago
Do you use Hangouts, Slack or any other messaging tools for team communication about downtimes, updates or any announcement in general? Have you ever felt the need to make some messages sticky in a group so that it reaches the maximum audience?
We're making it easy for you with the new 'Announcement widgets'. They will soon be a part of the Team Dashboards and enable supervisors/admins to setup an announcement that would stay on top of the dashboard screen.