We've just launched Freshconnect - a collaboration tool aimed at powering contextual conversations. Freshconnect can be integrated with Freshdesk or Freshsales as of now and other products will soon follow suite.
@Aravind - Do you know when we'll be getting this, I signed up for the early access thing a while back?
9 months ago
I'd like to have this enabled for our account. Thanks!
8 months ago
Good news, folks. We're kickstarting the migration from TeamHuddle to Freshconnect this week. Over the next 2 weeks, we're aiming to migrate all accounts in the US datacenter if your account satisfies the criteria below:
1. You're already using the Mint interface (Freshconnect makes use of the ember framework that's compatible only with the Mint version)
2. Your account has the Freshworks login enabled (One login for all Freshworks' suite of products)
We've compiled a few questions that you might have regarding the migration. Please have a look at the migration FAQs here.
8 months ago
@Aravind Is there a way to mark a discussion as complete? We just received the integration and my FreshConnect list has "Huddles" from a year ago in it. The tickets associated with these old huddles have long since been closed out. I do not see a way to remove a particular discussion from that list or to remove myself from the discussion.
7 months ago
Hi, is there any chance to get Slack notifications, when a colleague mentions me in a Discussion / Freshconnect? Without it we can't really use Discussions for real-time help of L3 people... Thanks in advance.
2 months ago
Will the FreshConnect product get an option to exclude 'Internal notes' from being displayed to external contributors?
We would like to use this tool but some of our internal notes are not always relevant to the external contact.