Hello, we're new to Freshdesk and decided to get a theme from Helpdesk Theme because it was promoted on Freshthemes Gallery. But we were disappointed. 

First, it was very difficult to get it because of the problems with the cart on the website, it took us a long time before we did it. The installation was okay but after the theme was installed we realized that not all features Helpdesk Theme specified on Freshthemes Gallery and their website are available. E.g. there are NO promoted articles, NO additional components, etc. 

They attracted us with beautiful description and screenshots but in reality we got a theme which was too basic with nothing extra (even though it said there are extra features). The code also isn't best concerning the readability, you need a significant amount of time if you want to change something. 

Very few/none good themes for the support portal

The guys at Help Desk Theme have been great! I installed one of their free themes, and had a bunch of issues setting up. They logged in as a temporary agent and fixed it all up for us right away. Highly recommend, esp. if you don't want to pay extra for a theme.