Introducing 'Undo Send' - Now available on demand!
started a topic
about 3 years ago
At times, we miss out adding a critical information or an attachment in ticket replies and end up sending multiple responses. I've been through such embarrassing moments and this is how it exactly feels like:
Well, it's not the case anymore. Freshdesk now offers an 'Undo Send' option for ticket replies and an agent working on the Mint interface can enable/disable to their liking.
We've also made it easy to discover this feature. A help card to enable 'Undo Send' would show up if an agent sends successive replies on the same ticket within a 5 min interval.
Love this update? Drop a note and opt in for enabling the feature in your Freshdesk account!