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When I get a question by mail, I forward it to freshdesk. A new Ticket with correct customer contact is made.
But there is a "Fwd:" in the subject line.
And the email system lines of
------ Weitergeleitete Nachricht ------
Gesendet: 24.09.2018 13:56:15
How can I automaticly remove that part?
Don't know of a way to do that automatically. In these cases we edit the ticket manually, but I do then copy/paste that meta-data in a note so that the date/time of the original is not lost.
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