My name is Kurt Kroeker and I'm responsible for managing the FreshDesk instance for EnergyCAP, Inc. We bought FreshDesk because we are hoping to use it as a platform where our clients can contact Development directly with feature requests, ask each other questions, and share knowledge. I'm specifically interested in how FreshDesk can be leveraged to meet those goals, so I hope to find some answers in the community here.
1 person likes this
11 months ago
I'd recommend you to read the Community guidelines if you haven't yet. It will give you an idea about the different tracks in the community and where to look for a specific information. Freshdesk community is exactly setup for your goal and I hope you have a lot of insights to take from the community :)
2 people like this
7 months ago
My name's Max. Currently I'm studing at the faculty of architecture building and planning. I'm really into buiding design and constructing both residential complexes and office centers which are peculiar-modelled and are mostly made of glass. I like the projects like Hardman http://www.hardman-de.com/projects.html,Bechtel and Gilbane Building Company. I'm also trying to get into IT-sphere as it's closely connected to virtual design and if I'm not mistaken Freshdesk platform is able to help with creating a personalized support experience for a customer by setting up a portal that is in line with one's business.
So I hope to find here what I'm looking for!
1 person likes this
6 months ago
This is Umut from Turkey. We are freshdesk partner and helping customer to implemant and effective use of freshworks product.
i am here t learn new things and share my knowledge with others. So if you have any question on freshworks products feel free to ask me.
about 1 month ago
Hi, I'm Yaisa and my company uses Freshdesk as a ticket system. As their Service Desk I am the main user of the system and I hope getting the most out of it by reading up on forums and such.
8 days ago
Hello, my employer uses Freshdesk. I wish there was a way to go full screen author mode when adding a response to a ticket.