My name is Kurt Kroeker and I'm responsible for managing the FreshDesk instance for EnergyCAP, Inc. We bought FreshDesk because we are hoping to use it as a platform where our clients can contact Development directly with feature requests, ask each other questions, and share knowledge. I'm specifically interested in how FreshDesk can be leveraged to meet those goals, so I hope to find some answers in the community here.
2 months ago
I'd recommend you to read the Community guidelines if you haven't yet. It will give you an idea about the different tracks in the community and where to look for a specific information. Freshdesk community is exactly setup for your goal and I hope you have a lot of insights to take from the community :)