How do you measure the quality of your Support team?
started a topic
about 2 years ago
We all have different methods and best practices to measure the effectiveness of the support team. You can also find a lot of articles on the internet talking about different methods that you can employ . However, one size doesn't fit all when it comes to doing QA for your teams, considering the nature and the dynamics of teams.
Let's use this space to share and discuss methods that have been successful for you and your teams.