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I would like to inform a group of users of scheduled maintenance.
It would be great if we could create groups of contacts and send them email. Or maybe select an organization in stead of a contact, and sent to all members.
That way, if they reply, we automatically have them in Freshdesk.
I second that!
It is often necessary to contact a group of customers when a major outage is ongoing, or to alert multiple customers on ticket status updates
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