Yes, it is possible, but you need to be on Estate plan or higher. The documentations states:
"Support
multiple products in your company using a single helpdesk. Set up different
customer portals for different products and use automation rule to direct
issues to different teams."
So, will not work in Sprout, Blossom or Garden.
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Esther
Hello Team,
Is it feasible to have department segregation in one Fresh desk instance so the right queries can be channeled to the right users?
Many thanks
Esther