Where can I find info on the Import API?
Quando será lançado a versão em Português?
É muito ruim venderem para o Brasil sendo que várias funcionalidade não tem em português
When will this be available on Australian Servers, as we still don't have access to Freddy
@Rodrigo, The API documentation will be soon updated to include the Import API. Sorry for the delay.
@Ben, Freddy bot will soon be available by default for all eligible accounts on the AU servers but we can enable it for your account now. Please let me know if we can go ahead and enable it for you.
Cheers!
Hi Aravind,
YES please, can we get this enabled? I will reply to the email you sent me.
Sure, Ben. Looks like there's some issue in updating the bot on your portal. I'll see what I can do to get this fixed.
Cheers!
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Aravind Sundararajan
Enhancements:
Freddy bot, your smart support assistant, can help your customers instantly when they have a question. There can be situations where the bot might not have adequate resources to answer a few questions. In such cases, we're making it easy for you to quickly view the conversation and create an article on the go.
You can now seamlessly import contacts from an external system using our new import endpoint.
Freshdesk now supports a limit of 20 MB for attachments on a ticket, incoming email and outgoing replies.
Bug Fixes:
Even when the focus is outside the reply editor, hitting on 'Enter' key accidentally sends the response to the customer. This has been handled and it will be sent only when you hit 'CMD/CTRL+Enter'.
When you're trying to forward a ticket, the cursor immediately jumped to the BCC field instead of the text area. Fixed now!
It occurred when the attachment limit on a ticket exceeded the limit of 20 MB. This has been handled with this release.
Using the login form snippet on any portal page apart from the designated login page caused an error to appear. Fixed now.
App marketplace:
Cheers!