I'm an MSP and i add different companies and their contacts all the time, it's a waste of time and not practical for me to create each company contacts every time. I would love if there's a way
to assign a customer contact as an admin to a given company so they can create accounts for their
coworkers within their company on the portal.
lets say I have Company A, I create their account and make user John in Company
A the company admin.
can sign into the portal and create contact accounts for his colleagues.
Welcome to the Freshdesk community. Congrats on your first post here.
It's definitely a daunting task to create contacts one by one but I'm sure if you've tried the different methods of bulk uploading contacts to Freshdesk. You can either bulk import contacts via a CSV file or use our API to create and associate contacts to a company.
Also, you can specify the domain name for the company so that any new user reaching out to your support team will be automatically identified and become a part of the company in Freshdesk. Do you find this helpful?