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Instant response time is something all of us strive for, but that is very difficult to meet when interacting with human agents.
As a chat queue increases, the response time increases and our customers start seeing messages like "Replying in under 2 minutes" or "Replying in under 35 minutes"
While our customer is waiting for an agent to reply, can we allow our agents to play a small mini-game that can keep them engaged.
I like this idea - even something simple like the chrome dinosaur game
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