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it seems that searching for tickets based on string type custom field does not work. here is my query: https://eubby05.freshdesk.com/api/v2/search/tickets?query="cf_property_code:'wales'"
tried both curl via command line and postman but both didn't work.
i tried the number type custom field and it's working fine.
Same problem. Any solution?
I have the same problem, too. I'm looking to integrate this with our ordering system and I need to be able to do lookups against my custom field to do that.
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