Hope you were able to start afresh with your account. You can delete the contacts permanently so that it wipes out all the associated data in the helpdesk, allowing you to start fresh with your Freshdesk account. If you've already managed to clear the data, tell us how things are coming along with your Freshdesk account :)
For the uninitiated, Freshdesk also allows you to set up a Sandbox account that mirrors your existing set up for you to test and deploy changes. When you set up the helpdesk for testing purposes, we suggest you set up the Sandbox and test the features instead of clogging the live account with test data.
8 months ago
that's not really an easy way to clear your demo data..
8 months ago
there are 15 users to delete..
is it really the in way to get an fresh installation with no user and no tickets?
2 people like this
5 months ago
4 months ago
I feedback the same thing and the support person refuse to believe that there are a bunch of test data created during the test -.-
In the end I just clear it myself. A few areas to clear
2. Contacts 3. Companies
There is a select all button to clear them, didn't take long to do it. Hope this helps, if there's anything I missed please add on, it will help.