+1 (866) 832-3090
+91 (44) 6667 8040
+44 (800) 808 5790
+61 2 8188 4692
i create different portals, but each portal has is own assigned pod, i need that when the user go to the Archers pod for example, the portal automatically select the Archers pod in the dropdown.
this is the snipped of the code
$(".helpdesk_ticket_custom_field_cf_team_portal_assign_group_manually_523171 > option[value='Archers']").prop('selected',true);
Thanks for posting this on our community. You could add the snippet to the new ticket page layout of the specific portal. Please try using the one specified below instead of your existing code:
thank you for your help, it works :)
Start your 21-day free trial. No credit card required. No strings attached.
Copyright © Freshworks Inc. All Rights Reserved.