Adding a couple more items that were shipped post this release,
Print option for Archived tickets:
You'd now be able to print the archived tickets from Freshdesk Mint. This was always available on the classic UI and we've now brought it back on popular demand.
Bug Fix for the ticket titles showing up in bold:
The subject line of tickets were showing up in bold text on the ticket list view, making it difficult for the agents to identify unattended tickets in the queue. We've got this covered!
11 days ago
Our company is still experiencing issues with bug fix #4: Search bar is non-responsive on the ticket page
11 days ago
@Erica, That's so unfortunate. Does this happen to all agents in the helpdesk? Can you please help us with some more information on when you notice this issue?
10 days ago
@aravind Yes, it is all of our agents. It is very intermittent but happens daily for everyone... I don't know what causes it to happen, and it doesn't seem to be limited to the ticket page. If you refresh the page, usually that is what clears it up. We have restarted our computers, cleared our cache, restarted our web browser sessions... but it still happens. What other information would be helpful for you?