Freshdesk is soon going to launch our new Field Service Management module.
Businesses that offer products and services to their customers often run into problems that demand on-site services from a technician. Not always, though, are your contact-center agents aligned to field technicians, causing delays, assignment hurdles or lack of insight into the job itself - all resulting in sloppy customer support. Moreover, management has little insight into the performance of their mobile workforce making it harder to identify the root cause of customer angst. Freshdesk's Field Service Management will let your agents communicate with, and assign tasks to your field workforce right from within Freshdesk.
We would love to hear from you about your field service use-cases - we value your feedback and we think it'll help us shape the module. If you're interested in getting an early peek, please let us know by replying to this thread or sign up on this beta page:
We do not have a technician on the move but technicians in our technical department. I look for several months a solution to deal with product returns, repairs. I hope that Freshdesk will be able to introduce this (RMA, repair, refund, intervention report etc)