how to calculate Average Response time from schedule a report API.
started a topic
5 months ago
I am trying to calculate get Average response time by scheduling an export through API.
Ticket IdSubjectStatusPrioritySourceTypeAgentGroupCreated TimeResolved TimeClosed TimeLast Updated TimeTime TrackedAgent interactionsCustomer interactionsTagsSurvey ResultDue by TimeInitial Response TimeFirst Response Time (in Hrs)Resolution Time (in Hrs)Resolution StatusFirst Response StatusProductSelect product or service These are the fileds i get as CSV.How Can I calculate the Average Response time from this fields i got as CSV.?Please reply ASAP.