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I created an SMS survey in Twilio and I am interested in
syncing my account with FreshDesk. Basically, I’m looking to send out a survey
any time a ticket is changed to resolved. Is this possible?
Or is there a way FreshDesk can send a text message to a customer once the ticket status changes to resolved? And I can just embed the survey link?
You can use Twilio Plus App to enable two-way communication
Hi Monica, You could make use of the Twilio integration to send messages on status change. Cheers!
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