We're sorry about not-so-good experience so far, Craig. Not sure how it slipped by, the tickets have fallen into the spam queue. We'll quickly analyse the issue and get back to you with an update shortly.
11 months ago
Glad that the issue with setting up the CNAME for your portal has been resolved. Is there anything else we can help you with?
11 months ago
Freshdesk support is the best I've experienced in evaluating potential help desk services. Direct contact with all persons who can help with problems. Very fast answers. This is exemplary and your statement does not match my experience.
10 months ago
It can be hit or miss but I have had good luck with responses and such. May not always like the answers though but they seem responsive.
5 months ago
Are you guys really accessing freshdesk (www.freshdesk.com)? My experience is being a lot worse than OP's.
about 1 month ago
I have the same issues. Chat takes 6-12 hours for a response. Emails are returned in the middle of the night with less than coherent informaiton. I'm looking at other solutions, I'd pay more for a product with readily available support.
13 days ago
My tickets also get deleted without any explanation.... :(
3 days ago
Wow! My experience with Freshdesk is completely different. I start a chat and within 3 minutes it seems that I'm working with someone. I get very good response on open tickets. I do have a few open tickets but most of those were just minor bugs that we've found that they will work on but the impact to us is minimal.
If I have a bigger issue, they work diligently to resolve it in a very timely manner. Perhaps there is a setting issue with your account(s) that needs to be reviewed and resolved?