When I have one of my ticket views open, how do i tell one of the fields to exclude certain choices, instead of including all of the other ones? I want to exclude customers and/or requestors, but to include only the ones i want would be hundreds. I want to exclude one or two customers.
I want to find tickets with no customer and it can't be done. This feature would help or just to be able to enter None, in the company filter
4 months ago
This is definitely a needed feature. When I'm viewing tickets, I have close to 30 statuses I'd want to view at one time, and only 1 I don't want to see. To build a custom view where I need to include all of those different statuses to exclude 1 is an enormous waste of time. Having the ability to exclude a status would save massive amounts of time.