Support a View or Read-Only for TIckets as a Agent Role Permission
started a topic
about 1 month ago
FreshDesk Support informed me that there isn't any way in the current version of FreshDesk to create an Agent Role with View or Read Only permissions to a Ticket. I ran into this when looking to create a "QA" agent role, where someone on the QA team can view Ticket information but cannot change the Ticket's contents or Properties.
Please include support in FreshDesk that allows the creation of a custom Agent role that can limit an Agent to read-only access to tickets.