We are excited to launch Proactive Support - Email Outreach which allows you to easily communicate with a large number of customers about any issues or outages.
With email outreach, you can now send out emails to multiple customers proactively to let them know about any ongoing issue. Let’s say you are an e-commerce business and there’s a shipping delay (several customers have placed orders, but shipments haven’t been dispatched from the warehouse yet), you can now send out an email to all those customers informing them about the delay proactively, in one shot.
All responses to these emails will be created as tickets giving you more context.
Possible use cases:
Inform customers about a scheduled maintenance
Identify an issue in advance and inform all the impacted customers
Send out an email to customers regarding a product change or update
This feature is in beta and is enabled for a few customers who are on the Garden plan and above. You can have a look at the solution article here to know more.
You can watch this video to understand how to set up an outreach.
Let us know what you think. We would love to get your feedback :)