I have a slew of issues with the text editor - have never seen this one, but there are soo, sooo many.
Delete button doesn't work to remove next line
Backspace sometimes deletes extra space if finishing deleting start of word
Spacing on entering canned response not always consistent - sometimes there will be extra line break after entered response while other times there won't be
Using shortcut for canned responses(/c) can cause ridiculous issues where text gets overwritten, lines go black, etc... Don't even get me started.
They'll explain it away as "cache issues" though it's poor code and terrible design from Freshdesk. Not much that you can do to fix anything that isn't "replicable" especially when agents don't care much to actually try and replicate it.
1 person likes this
11 days ago
All three technical writers on our team are currently having problems editing using the Code View. In fact, we can't do anything using the Code View. Attached is a video of our issue.