We're super excited to launch the all-new Knowledge Base in Freshdesk. It is packed with a bunch of improvements that will make content creation and content management a breeze. Let's find out what's new:
Refreshing new UI A complete redesign of the Knowledge Base to make it intuitive, seamless, user-friendly and powerful.
Better manageability Manage the entire Knowledge Base right from changing the settings of categories/folders/articles or reordering them based on your needs - all from within a single page.
Quick views With the extensive article list page, it's quick and easy to access all your articles or draft or published - all in one single page. On top of it, you can customize the table and choose the required columns based on your needs - make it personalized.
Focussed content workspace Remove the clutter with content from different portals. The Knowledge Base of each portal gets its own space and makes it pretty easy to manage them.
Improved article creation experience A simple interface to create articles makes it a breeze for content writers and the additional meta information gets its own space on the right pane.
Note: This version doesn't include Multilingual Knowledge Base yet as we are making some interesting improvements on it as well. You should hear more about it in the coming weeks. Please follow this space for more updates.
Yes please activate this on our account. Vindashboard.com
Remy Sabiani/Angela Boone
19 days ago
I’d love to try this! Please activate my account. Thanks!
13 days ago
Can we try it? Thanks!
11 days ago
I have to say this is a great improvement over what you originally had so thanks. Although you have added the ability to see how many times a KBA was accessed when clicking on a main category, I would love to see a KB dashboard widget as well as being able to set a notification rule that if a KB meets X views it gives a notification to whomever is elected to receive them. A dashboard widget would be great though.
9 days ago
would it be possible to activate this on my account please?
7 days ago
I want it!
6 days ago
Sounds great, please turn it ON for us too!
5 days ago
Please also enable it for us! Thank you!
5 days ago
Please enable this for our account, too. Thanks in advance!
4 days ago
Looks good, please enable on our account! Thanks
4 days ago
Thanks for the amazing response and interest for the new Knowledge Base, we are super excited. We have enabled it for all those accounts who had requested and we would love to hear your valuable feedback once you give it a try.
4 days ago
One thing I hoped would be fixed is that portals seem to share category names. For example, if you have a Customers category on your first portal, you're unable to create a Customers category on your second portal as it will tell you it already exists, even though it doesn't exist on that particular portal.
Sure enough, two knowledge bases might reference the same features here and there, but in our case we're referencing two different versions of our platform which work in differing ways but have the same terminology.